lovely stay, really nice room, tasty breakfast and well organised for everyone's safety. helpful staff too. perfectly located for city. Source: Facebook
Reviewer: Claire| Wed 21st Oct 2020 | 3 years ago
What a fantastic gem, right in the heart of the city. A lovely old building, spotlessly clean, well presented and lovely atmosphere. The room was spacious and spotless. The breakfast was amazing and all of the staff were really friendly and helpful. I highly recommend this as a place to stay in Norwich and we will definitely be returning. Many thanks to Lisa and all the other staff who contributed towards our stay. See you again soon x Source: Facebook
Reviewer: Shelley| Wed 21st Oct 2020 | 3 years ago
Amazing hotel, staff were brilliant and so organised to hold my event , it was set up beautifully! The day was perfect! Thankyou again to all the staff for their time patience and effort! Source: Facebook
Reviewer: Sabrina| Wed 21st Oct 2020 | 3 years ago
Great location, lovely room and marvellous breakfast.Source: Booking.com
Reviewer: Peter T | Wed 21st Oct 2020 | 3 years ago
Covid precautions well maintained. Said 'Cozy' room but it had lots of room. Curtains were thick, blocking evening and morning light. Big bathroom with strong shower. Ample free parking. Excellent location for the City Centre. Spa was available but didn't use it or the Bar. Source: Booking.com
Reviewer: Crispin| Thu 15th Oct 2020 | 3 years ago
Friendly, helpful staff. Excellent location. Comfy bed. Great breakfast. Source: Booking.com
Reviewer: Gabriella N | Sat 10th Oct 2020 | 3 years ago
Good location comfortable and stylish property
Reviewer: Simon D | Sat 10th Oct 2020 | 3 years ago
Covid preparations were well thought out and introduced. Source: Booking.com
Reviewer: John| Thu 8th Oct 2020 | 3 years ago
Nice hotel staff great. Source: Booking.com
Reviewer: Lea J | Thu 1st Oct 2020 | 3 years ago
We came to Norwich on a busy travel itinerary which took us from London to the Holy Island, to Cambridge, Auldesborough, Cambridge again and then Norwich.St. Giles House, in the tradition of ancient religious institutions, provided us with a comfortable place of calm and rest, among rain and snow, trains that were late and long bus rides.The convenience of being in the center of town, within walkable distance of every place we wanted to see, was invaluable.Our room was elegant, and I particularly liked having a little balcony to enjoy watching the rain without getting wet, and listening to the church bells.It was unfortunate that not all rooms come with the hotel breakfast option. Nevertheless, was a lovely stay.
Reviewer: Mrs. G | Fri 29th Dec 2017 | 5 years ago
I'd booked a suite online but on arrival at the hotel due to an error, there were no suites available despite having received a booking confirmation that clearly showed booking as suite.We were given a normal room at obviously a reduced price, room 18 but the shower was only lukewarm at best.The manager did provide a complimentary bottle of champagne which was a nice touch & the staff were amazing.Overall a lovely hotel, just a shame that the booking got messed up! We would come back though.
Reviewer: STEPHEN R | Mon 27th Nov 2017 | 5 years ago
At the reception yesterday when checking out l was not given an itemized account for my stay l was just given the total outstanding for any extras, on my over visits to the Hotel an itemized account is always given.
Reviewer: Alan P | Thu 23rd Nov 2017 | 5 years ago
Excellent location especially for the theatre, transport and shops. Efficient , friendly reception,comfortable room and good breakfast.
Reviewer: Barbara F | Thu 23rd Nov 2017 | 5 years ago
Lovely friendly, nothing too much trouble hotel.Most conveniently located too! Very comfortable rooms.Extremely good value and delish breakfast. Why would you not wish to stay here?
Reviewer: Lizzie M | Thu 26th Oct 2017 | 6 years ago
The title says it all.We stay here regularly and always enjoy the hotel.Great staff, nothing is too much trouble.
Reviewer: Mark H | Sun 15th Oct 2017 | 6 years ago
St. Giles House always makes me feel at home!Comfy bed, great location in walking distance to everything, lovely breakfast in the morning and most helpful, welcoming staff! Love the little touches such as hot beverages, water, and snacks left daily as well as the library downstairs!It's a pleasure staying in this historic venue.
Reviewer: Mrs. G | Thu 3rd Aug 2017 | 6 years ago
We have stayed with you on several occasions and you're our first choice hotel in Norwich.Thank you
Reviewer: Mr. H | Mon 17th Jul 2017 | 6 years ago
Good location, convenient centre for exploring Norwich and beyond. All the staff were pleasant and helpful. Public areas are clean and comfortable and the outdoor space is a bonus, especially as it was very hot when we stayed. The bedroom was a little small, but still comfortable. Bathroom large with big shower, but it was difficult to regulate the temperature. A bath would have been nice. Breakfast and dinner both good, especially breakfast, really good selection of both hot & cold food. Would definitely stay here again either for leisure or business.
Reviewer: Mrs. J | Wed 21st Jun 2017 | 6 years ago
Enjoyed staying at the hotel as it met all our needs. Staff considerate, breakfast first rate, quiet room and parking.Well done.
Reviewer: Ms. B | Sun 21st May 2017 | 6 years ago
Very friendly and helpful staff, beautifully clean spacious room and a superb breakfast. Always stay here when in Norwich! Will be returning.
Reviewer: Mr. C | Wed 12th Apr 2017 | 6 years ago
Enjoyed our stay, the room was fine and the staff very pleasant. The shower in our room (rm10) was disappointing as no real pressure and the water came and went - we forgot to mention this you. Thought the pricing was fine, breakfast quite nice. Whole place could do with a little TnC but I think we will return and as I say, we had an enjoyable stay.
Reviewer: Mrs. R | Mon 3rd Apr 2017 | 6 years ago
We very much enjoyed our 3 night stay. We were made welcome, by Magda, as soon as we arrived and when we asked if we might exchange a room with a shower for a room with a bath this was arranged without any fuss at all - and we got a lovely room in the Georgian part of the hotel into the bargain. Food was excellent and the atmosphere in the lounge and the restaurant was most relaxed, whilst service was efficient. The one, minor, criticism that we have is that the main hallway had a faint smell of disinfectant about it and the corridors were air-freshener heavy. When the warmer weather comes all doors and windows need to be left open for a spell!
Reviewer: Mr. T | Sun 26th Mar 2017 | 6 years ago
Speedy check in. Room very spacious and clean. We had breakfast as room service.Whole stay was faultless. Hotel brilliant location
Reviewer: Mr. D | Mon 23rd Jan 2017 | 6 years ago
Comfortable and elegant surroundings, excellently situated within town making it easy to get everywhere and with a car park. The staff were very helpful and made it a pleasure to stay.
Reviewer: Mr. B | Mon 16th Jan 2017 | 6 years ago
Lovely hotel, really great service from all the staff, it's like stepping back in time. Well recommended.
Reviewer: Mr. C | Mon 9th Jan 2017 | 6 years ago
Yet another fantastic break at SGH. The staff and the hotel never fails to impress. We will be back soon.! Thank you.
Reviewer: Mr. S | Fri 30th Dec 2016 | 6 years ago
My wife and I stayed at the St Giles House Hotel as part of our Xmas shopping trip to Norwich. The hotel was beautifully decorated for Xmas and the staff were very welcoming. Our room was on the ground floor and had an amazing bathroom. We did not eat dinner in the restaurant, we choose to explore the city, but breakfast was one of the best I have ever had in a hotel. Wonderful choice of food and excellent quality. I would definitely recommend the hotel for those wanting that little touch of luxury on a city break.
Reviewer: Mr. T | Sun 18th Dec 2016 | 6 years ago
This is a first class hotel with first class service.
Reviewer: Mr. S | Sun 18th Dec 2016 | 6 years ago
You will not find a better Hotel for service and friendly staff with an excellent restaurant with 5* servicewe had a small problem with the first room and it was sorted in ten minuets great serviceWe will be back
Reviewer: Mr. S | Mon 12th Dec 2016 | 6 years ago
Often stay here, very nice rooms, well equipped with everything you need. Great location for shopping. Good food and really friendly staff. Recommend it.
Reviewer: Mrs. B | Fri 9th Dec 2016 | 6 years ago
We had a great night,in this comfortable & very friendly hotel. Room was to a high standard, especially the bathroom.
Reviewer: Mr. C | Wed 7th Dec 2016 | 6 years ago
The warmth of the room and the reception greetings were much needed from the icy chill of the streets.Lovely hotel.Breakfast seemed a little confusing for the staff on the day we experienced it though. Would not put us off enjoying a future stay.
Reviewer: Mrs. B | Mon 5th Dec 2016 | 6 years ago
This was our first stay in St. Giles House Hotel and we found the standard of accommodation, food and service all excellent. We liked the large room and the bed was particularly comfortable.We will certainly stay again in the future.Mary and Andrew
Reviewer: Mrs. R | Tue 29th Nov 2016 | 6 years ago
This was the 3rd time we've stayed and it doesnt dissapoint. The room we stayed (Room 17) was lovely and clean although it did have poor TV reception an was a bit too warm. As for the staff, everyone from front desk reception to bar staff to those serving breakfast were attentive and prompt. We'll be seeing you again!
Reviewer: Mr. P | Mon 28th Nov 2016 | 6 years ago
We were celebrating our 10 year wedding anniversary so wanted somewhere special to stay. It is a beautiful hotel and the staff were so friendly and accommodating. The room was gorgeous and comfortable. The only down side was the Luke warm shower in the morning.
Reviewer: Mrs.| Mon 28th Nov 2016 | 6 years ago
We had been recommended to stay by old friends who had stayed a number of times in the past ; and as the four of us were going to Don Giovannigiven by Travelling Glyndbourne , we joined them to stay at SGH , rather than drive home to North Norfolk after the opera . We found the reception welcoming , our room comfortable and well appointed , and breakfast the following morning first rate . The ambience of SHG is period / stylish , and its location perfect for a part of Norwich - the Lanes , Tombland , Elm Hill, the Cathedral, and indeed the Market and Gentlemens Walkare all very readily accessible on foot . We were able to park at SGH without difficulty , even though tit seemed that there were plenty of other guests . All in all , most enjoyable and we will return .
Reviewer: Mrs. R | Thu 24th Nov 2016 | 6 years ago
We have stayed at St. Giles a number of times.It is a perfectly located hotel.The staff are always friendly and welcoming.The rooms are a delight to stay in.Impeccably clean, comfortable and well resourced.
Reviewer: Mrs. T | Thu 24th Nov 2016 | 6 years ago
Wonderful stay yet again, beautiful place, helpful staff (Andrew), amazing opulence within the building and rooms.
Reviewer: Mr. C | Wed 23rd Nov 2016 | 6 years ago
We thoroughly enjoyed our stay, and everything (except the weather) was as we wished it. Our request over bedding was met very well.
Reviewer: Mr. G | Mon 21st Nov 2016 | 6 years ago
Hotel has great facilities with nice touches in the room (dressing gowns and luxury toiletries).Generous sized rooms and ensuite shower room was bigger than most.Reception staff were really friendly and helpful.Interesting building in a central location with private car park.Wouldn't hesitate to recommend and we certainly hope to be back.
Reviewer: Miss. R | Sun 20th Nov 2016 | 6 years ago
Excellent overall experience,as ever
Reviewer: Mrs. P | Fri 18th Nov 2016 | 7 years ago
Very friendly hotel. Room was smaller than we are used to. The bathroom with just a shower is disproportionate to the room size. Nevertheless, comfortable.Breakfasts, first class.
Reviewer: Mr. S | Wed 19th Oct 2016 | 7 years ago
This is a fantastic hotel in a brilliant location, just minutes walk away from the centre of Norwich and the main shopping area.There are tons of amazing-looking historical buildings around, perfect for the history buff or keen photographer.The hotel itself was welcoming, room well-appointed and comfy and bar well-stocked, if that's your type of thing.
Reviewer: Mr. S | Sun 2nd Oct 2016 | 7 years ago
Great hotel, great staff, close to city centre,
Reviewer: Mr. J | Wed 21st Sep 2016 | 7 years ago
Great hotel ideally located in the heart of the city, lovely rooms and friendly staff
Reviewer: Mr. W | Fri 2nd Sep 2016 | 7 years ago
Somewhat old hotel but great staff and food
Reviewer: Mr. H | Wed 31st Aug 2016 | 7 years ago
We decided to have a night away back at the hotel where we married six years ago. Room 3 was more obv. more basic than the wedding suite but it was lovely. Clean, great tea and coffee/biscuits and crisps selection in room. The only complaints were that it was very noisy from the music upstairs until about midnight (guess there was a function) and the loo in room 3 doesn't really flush.Other than that, it's a nice room in a great hotel. Breakfast was lovely.
Reviewer: Mrs. B | Sun 28th Aug 2016 | 7 years ago
We stayed at St Giles for one night for my mothers 70th birthday mid week. Both receptionists were welcoming attentive and polite. We were giving advice as needed. Both rooms were pleasant. Beds were comfortable with soft comfy pillows and no noise heard from other guests, in fact we didn't see many other guests. Centrally located for shopping and restaurants. Would certainly recommend to others.
Reviewer: Mrs. N | Thu 28th Jul 2016 | 7 years ago
All OK except the plumbing - the shower was scalding and could not be adjusted - therefore unuseable
Reviewer: Mr. L | Sat 23rd Jul 2016 | 7 years ago
The only negative comment please improve the Breakfast Coffee. Please also give a big thank you to the Girls who clean the rooms, you could not wish for a more happy group of Girls.
Reviewer: Mr. P | Thu 21st Jul 2016 | 7 years ago
Very friendly and helpful staff, lovely rooms, and the food was really nice too. Good location close to the centre of Norwich. We intend to visit again.
Reviewer: Ms. T | Wed 20th Jul 2016 | 7 years ago
After the first night, we submitted a list of problems with the room.That day we were moved to another room, and given one night's stay free.Thank you for responding in such a timely way.
Reviewer: Mr. F | Mon 18th Jul 2016 | 7 years ago
Charming hotel. Large room and ensuitefurnished in character with the building. One small criticism is that the dining area reminded me of a school canteen, very basic decoration and furniture.Staff very friendly and welcoming.
Reviewer: Mrs. P | Mon 4th Jul 2016 | 7 years ago
Excellent hotel,with clean spacious rooms. Great location within easy reach of all attractions. Staff are friendly and helpful staff.Would definitely revisit.
Reviewer: Mrs. W | Mon 4th Jul 2016 | 7 years ago
As ever, St Giles House hotel continues to provide an exemplary service
Reviewer: Mr. D | Fri 1st Jul 2016 | 7 years ago
Great Service, Great Room With Balcony,Great Location, Complimentary Car Park.Fabulous
Reviewer: Mr. J | Fri 24th Jun 2016 | 7 years ago
Due to illness we were unable to keep our reservation and cancelled, so someone is not keeping an eye on automated e-mails.!!! However have been before and like the Hotel.
Reviewer: Mrs. B | Sat 4th Jun 2016 | 7 years ago
Lovely hotel with great individual rooms and the service from all the staff was very thoughtful and friendly - nothing was too much trouble
Reviewer: Mr. S | Tue 31st May 2016 | 7 years ago
needed a room at short notice and this ticked all the boxes very nicely. thank you.
Reviewer: Mr. E | Thu 26th May 2016 | 7 years ago
Superb room and service . Stayed few times recommend.
Reviewer: Mr. C | Mon 16th May 2016 | 7 years ago
Service was excellent.
Reviewer: Mr. B | Sun 15th May 2016 | 7 years ago
We loved our stay here, albeit a brief overnight stop.Great location, lovely rooms and really helpful staff.
Reviewer: Dr. H | Sun 15th May 2016 | 7 years ago
When I arrived at the St Giles House I was pleasantly surprised by the warmth and attentiveness of all the staff.Andrew, made sure my travelling companions and I were given a reservation in the restaurant very late in the evening and with minimal notice.My room/suite was excellent.Very comfortable.All in all a lovely hotel in a beautiful city.
Reviewer: Mr. D | Mon 9th May 2016 | 7 years ago
Excellent rooms at the front of the vote.very friendly staffWould come again
Reviewer: Mr. Y | Sun 24th Apr 2016 | 7 years ago
This was one of our better hotel experiences. Lovely suite of rooms, very friendly, efficient and welcoming staff, plus excellent food in the hotel restaurant. We will look no further when next staying in Norwich, we know this hotel cannot be bettered.I should add that we are extremely fussy travellers!.
Reviewer: Mrs. A | Mon 18th Apr 2016 | 7 years ago
We love staying at this hotel.Beautiful building, great cocktail bar, but most importantly friendly, helpful and considerate staff always look after us.Highly recommended.
Reviewer: Dr. H | Fri 4th Mar 2016 | 7 years ago
Booked via the internet, (our third time at St Giles) all very efficient,and good value and the breakfast is always excellent..
Reviewer: Mr. S | Mon 4th Jan 2016 | 7 years ago
We stayed over Christmas to see our family. The hotel was a really delightful surprise. Beautifully crafted with excellent service. In a perfect location to walk around Norwich. Definitely one we would recommend.
Reviewer: Mr. A | Mon 28th Dec 2015 | 7 years ago
Awoken by door opened as no chain fitted at 08:15( we presume by house keeping as no explanation was given when inquired at reseption soon after ) not due to check out till 11:00am , room very warm as the weather was so mild so quilt folded back and in a state off sleep was awoken by the door being opened ! As the bed was on that wall close the door I was able to stop the door fully opening with my hand stretched out and gave an audible indication that the room was occupied , nearly a near embarisment for all concerned . Don't know why thay whinged access to the room that early ,On the plus sidewe were up in plenty of time for breakfast .
Reviewer: Miss. S | Thu 24th Dec 2015 | 7 years ago
Always friendly, efficient and responsive
Reviewer: Mrs. P | Mon 14th Dec 2015 | 7 years ago
EXCELLENT FOOD,DRINK,STAFF,SERVICE,ROOM AND lOCATION.
Reviewer: Mr. W | Tue 8th Dec 2015 | 7 years ago
Everything was great : friendly, helpful and effective team made our stay very enjoyable. Location is excellent, room was well appointed, breakfast was lovely. Car park at the back was very convenient.
Reviewer: Mr. B | Mon 30th Nov 2015 | 7 years ago
This was my first visit on my own - for Christmas shopping and visiting our son who lives in Norwich.Hotel room/bathroom were lovely and the staff helpful and unfailingly polite.I had a thoroughly enjoyable stay - wish it could've been for longer.
Reviewer: Mrs. D | Thu 26th Nov 2015 | 7 years ago
We have stayed at this beautiful hotel on previous occasions when visiting our daughter who is studying at UEA.The hotel is in an ideal position for walking into the City centre and having a car park is so useful.All of the staff are very friendly and helpful.Have eaten snacks and breakfast here and all are well presented and tasty.All the rooms we have stayed in are pleasant and very comfortable.I would highly recommend this hotel and would always stay here when visiting Norwich.
Reviewer: Mrs. W | Mon 23rd Nov 2015 | 7 years ago
Excellent as usual, will stay again
Reviewer: Mr. P | Sun 22nd Nov 2015 | 7 years ago
When I booked through the web site, I booked a twin room for 2 persons. When we arrived your record showed a double room for one person. We had already unpacked when we noticed the double bed so said nothing at the time to avoid repacking and a move.Otherwise, the hotel and staff were as good as usual. Despite the start, we had a nice short stay.
Reviewer: Mr. C | Fri 20th Nov 2015 | 7 years ago
Traveling with a very elderly relative, St Giles House Hotel gave us a fantastic experience. Our rooms were excellent & meals in restaurant absolutely delicious. The staff all went the extra mile to ensure that my relative was comfortable and to help me. I hadn't requested this they assessed the situation immediately and their help made for a really marvellous stay at this beautiful hotel.
Reviewer: Mrs. M | Sat 7th Nov 2015 | 8 years ago
We had a great welcome and very friendly conversation at all times with the reception staff they were very helpful about parking and shopping.the room and bathroom were very clean and the bathroom huge with a great rain shower head. Very centrally located in a wonderful building. breakfast was great and far better than a Hotel Indigo we recently stayed in for double the price. Lovely, intimate hotel with great service and no fuss.
Reviewer: Mr. N | Sun 1st Nov 2015 | 8 years ago
I stayed at the hotel whilst on business in Norwich and would thoroughly recommend it for both business and leisure. I only stayed for one night and so didn't have the chance to use all of the facilities but everything looked very good. Breakfast was excellent, table service rather than the modern buffet style was a nice touch. Very helpful and friendly service throughout the hotel. My only complaint was being woken by the noise from the binmen at 7am but that can't be blamed on the hotel.
Reviewer: Mr. K | Fri 30th Oct 2015 | 8 years ago
The overriding feeling you get from staying here is the friendliness of the staff with excellent customer service alwYs with a smile.
Reviewer: Mr. D | Tue 27th Oct 2015 | 8 years ago
Outstanding service and accommodation and excellent value for money, especially for a city center hotel.Already planning a return visit. Thoroughly recommended.
Reviewer: Mr. Y | Tue 27th Oct 2015 | 8 years ago
Beautiful Hotel. Bedroom and Bathroom were first class. A huge assortment of complimentary snacks in the room. Waiter/Waitress service for breakfast in the morning was a little bit slow. The rest of the staff including the manageress were very friendly and could not not do enough to make our stay a pleasure. There were many facilities we did not use. If I ever require overnight stay in Norwich in the future, I will definitely contact this hotel first
Reviewer: Mr. D | Mon 21st Sep 2015 | 8 years ago
The wedding was very well organised and went extremely well with everyone attending enjoying the day. I have a couple of negative comments however.The service at breakfast on the Sunday morning was very slow, my butter knife was laying on the floor, the waitress gave us a teapot but no cups to drink from and then cups but no milk.Also I had to request that she take our breakfast order three times before she came over. As I wanted to be available to bid farewell to a number of our wedding guests, I did not want to spend an hour waiting for breakfast. The problem was that there were only two waitresses to serve over twenty people and one of those was tied up with providing Room Service which effectively left only one Waitress to serve breakfast in the Dining Room. The second point is that on Check-out we were overcharged on the bill and the Young Man at the reception desk did not seem to understand ,and had at that moment taken the payment on a Debit Card. I had to ask that he contact the Wedding Organiser Alice Cooksey and get her to sort it out which she did very efficiently, immediately refunding the amount of the overpayment to the Debit Card and apologising for the error.Finally in praise of the Hotel,Alice Cooksey deserves a special mention as in all my dealings with her she was never less than efficient, cordial and professional. Many thanks from the McMahon and Yamaguchi families to her.Overall we loved the Hotel and would certainly return again.Roderick McMahonSouthsea
Reviewer: Mr. M | Thu 3rd Sep 2015 | 8 years ago
Lovely, well appointed hotel, very comfortable, friendly helpful staff. Absolutely brilliant location but finding the parking lot is a bit of a challenge to say the least!
Reviewer: Mrs. E | Mon 31st Aug 2015 | 8 years ago
Very comfortable and well furnished bedroom.Great location forsightseeingand easy parking.
Reviewer: Mr. H | Mon 31st Aug 2015 | 8 years ago
Very professional, excellent service. Would highly recommend.
Reviewer: Mr. F | Sun 30th Aug 2015 | 8 years ago
Excellent hotel,the bedroom was lovely,sitting out on the terrace was especially nice in the evening,would definetly be staying again.
Reviewer: Mrs. D | Mon 24th Aug 2015 | 8 years ago
THIS HOTEL IS CONVENIENT FOR THE TOWN CENTRE ONLY 2 MINUTES WALK, OUR ROOM WAS VERY COSY AND COMFORTABLE AND WE LIKED THE SMALL TOUCHES OF HAVING BOTTLED WATER, CRIPS AND SWEETS IN OUR ROOM, WOULD DEFINITELY CONSIDER STAYING AGAIN
Reviewer: Mrs. W | Mon 10th Aug 2015 | 8 years ago
From the start to the finish our five day stay was delightful. The attention to detail made us feel that nothing was too much trouble. The staff were always smiling, friendly, helpful, polite and behaved in an extremely professional manner. Sadly these skills have been lost at many other establishments. The food was outstanding both in choice and quality, both for breakfast and the evening meals, which were creative and modern in presentation and a real taste of fine dining.The room was tastefully decorated and extremely comfortable for our extended stay. The outside terrace area was an added bonus. We will definitely stay there again on our next visit to Norwich.We have been on numerous occasions to visit family and nothing touches this quality. A sheer pleasure. Thank you.
Reviewer: Mrs. C | Thu 6th Aug 2015 | 8 years ago
Overall friendly staff, clean hotel and very relaxing stay. I was disappointed at the fact they claim to have ran out of crystal champagne (it was our wedding day) and one of the reasons we picked st Giles to stay at because of the wine list. We got offered to come back next week or so as they will have it. Also no onion rings - which I thought was strange and when we had breakfast to our room we had to call for condiments and butter as they were missing. Staff very relaxed, pleasant but didn't really feel when we did mention the items ESP champagne disappointment it was acknowledged by them and there doesn't seem to be anywhere I can contact that is higher management apart from the email - which reception would receive. I would dine with this establishment. Beautiful relaxing Lounge bar and courtyard.
Reviewer: Miss. H | Sat 27th Jun 2015 | 8 years ago
I am a regular guest and find the accommodation very comfortable and the staff friendly and helpful. My only problem is that I am not able to stay longer!
Reviewer: Ms. C | Mon 15th Jun 2015 | 8 years ago
Would stay here any time!All round amazing and a great night's sleep.Good food, clean lovely bedroom and good amenities.Only downside was no bath in such a lovely big bathroom.Shower was great though.
Reviewer: Ms. S | Mon 8th Jun 2015 | 8 years ago
Hello.I enjoyed my stay at St Giles Hotel very much.The hotel is in a great location, the room was comfortable, and your staff was just fantastic.A very good selection of breakfast items, but the dinner menu was not appealing to me.Comments about the room:the bathroom sink faucet is not long enough to use properly.Every time I washed my hands water spilled all over the counter tops.The fabric on the chair in the bedroom was stained and should be replaced.But there is no question that I would stay again and recommend the St Giles to friends.
Reviewer: Ms. S | Wed 27th May 2015 | 8 years ago
Stayed for one night as going to the theatre in Norwich.Very friendly and helpful staff, nicely furnished, comfortable and clean room and an excellent breakfast.Hotel is very near to main shopping area but in a quiet street.Will stay again.
Reviewer: Mrs. H | Sun 17th May 2015 | 8 years ago
The location is excellent.The staff were friendly and efficient.Breakfast was delicious.There was a serious lack of electric outlets in the room.Even the extension cords had all outlets occupied and were live all the time.This meant the hot plate under the kettle was always hot, even when the kettle was empty.I believe this to be a fire hazard.
Reviewer: Mr. W | Sun 17th May 2015 | 8 years ago
Taking my brother to see his Nephew at University we stayed gor a night at the St Giles. Staff were extremely friendly and accommodating. I have stayed here previously with my wife and parents and its always been the same. The room is clean, comfortable and spacious - bathroom is large and well supplied with shampoo, conditioner etc. Breakfast in the morning is very good with an excellent range of choices. Any gripes? Not really, if pushed I'd have to say the wifi can be a little slow. Great value for what you get and my first choice whenever I go to Norwich.
Reviewer: Mr. P | Tue 12th May 2015 | 8 years ago
A wonderful stay. Great attention to detail and service. The food in the restuarant was excellent and the service was very understated - our waiter was excellent - very friendly and helpful. We will definately stay again
Reviewer: Mr. B | Mon 11th May 2015 | 8 years ago
Great location. Easy walking distance to all the main sights. Secure off road car parking which is a treat in a city. Staff warm and welcoming. The room was lovely. Breakfast was excellent, except there were no veggie options such as veggie sausage. That's a shame given how many people opt not to eat meat these days. Other than that, a great stay.
Reviewer: Ms. E | Fri 8th May 2015 | 8 years ago
Fantastic venue, excellent room and most importantly top rate service, couldnt fault it.
Reviewer: Mr.| Mon 27th Apr 2015 | 8 years ago
Lovely overnight stay. Comfortable room and quiet. Only grouse was breakfast, we felt that we were being rushed to eat and vacate the restaurant.
Reviewer: Mr. S | Mon 6th Apr 2015 | 8 years ago
Service was great, bar staff exceptional.Breakfast was superb. Room was lovely, only negative would be we didn't have a bath, just a shower.We stayed for my dads 70th and all really enjoyed it!
Reviewer: Miss. D | Mon 6th Apr 2015 | 8 years ago
2nd time at St Giles confirmed.this is an excellent hotel.polite and helpful staff. Food excellent and so clean in fact best hotel in Norwich have already booked for xmas and cant wait
Reviewer: Mr. W | Mon 30th Mar 2015 | 8 years ago
We had a lovely stay here. The reception team were so welcoming and were extremely helpful. We asked for a quiet location and so were kindly located in the older part of the hotel . The negative of this was the "old" toilet systems in our and neighbouring rooms were very noisy and did wake us when others were using the facilities! The flip side was that the bathroom was stunning, with rolled top bath and massive walk in shower - pure luxury. Breakfast was yummy but service was alittle slow, this may have been due to everyone seemingly arriving at similar times. We would definitely stay here again but maybe try a room in the newer part of the hotel next time.
Reviewer: Dr. B | Mon 30th Mar 2015 | 8 years ago
Despite the initialmix up in my booking, the receptionist was extremely efficient in sorting the problem out.The hotel itself was clean as was our room.I was very impressed that a gluten free option was provided at breakfast with two types of gluten free bread.The central location of this hotel is very convenient for the shops. We loved it.
Reviewer: Mrs. V | Tue 17th Mar 2015 | 8 years ago
Quite by accident found the hotel and left feeling we had made a find.The staff were exceptionally helpful and friendly, room clean and shower really good.Only criticism , sorry, but there was no soap in the bathroom.
Reviewer: Mr. C | Mon 16th Mar 2015 | 8 years ago
We stayed one Saturday, bed & breakfast. On arrival,the receptionist was welcoming and very helpful. The hotel is very stylish with an art-deco feel, and the room was spacious and very comfortable. We were particularly impressed with the service we received and will definitely be staying here again.
Reviewer: Mr. W | Mon 9th Mar 2015 | 8 years ago
Stayed at st giles in march for a theatre visit,we have stayed before and never been disappointed, lovely room great meal and cocktails. Breakfast was the best as always, staff so lovely could not do enough for us, we will be back.
Reviewer: Mrs. R | Sun 8th Mar 2015 | 8 years ago
Excellent location and very friendly and attentive staff as evidenced by finding wifi wasn't working in my part of the hotel - 'no problem sir' and I was moved to a room where it did with no fuss.Good sized rooms with all the facilities you need.
Reviewer: Mr. B | Sun 1st Mar 2015 | 8 years ago
I stay at many hotels because I travel a lot. Therefore, travelling for non-business reasons needs to be stressless and the hotel MUST be good.On our arrival we were greeted with a smile. Check-in was painless. Parking was ample and right behind the hotel. The room was much bigger than expected and really comfortable and clean.The staff were, without exception, friendly, helpful and eager to please.The rate included a 1st class english breakfast and there was a very complete buffet.The location of the hotel is in the middle of the historic part of Norwich and is surrounded by cobblestone roads, pedestrian areas and right next door to the market.I cannot recommend this hotel enough.
Reviewer: Mr. H | Thu 19th Feb 2015 | 8 years ago
A lovely room, very polite and helpful staff. Central location to enjoy Norwich.There was plenty to eat for breakfast, especially the full english. We will stay again and would certainly recommend St Giles Hotel to anyone wanting to explore Norwich and surrounding areas.
Reviewer: Mr. S | Sat 7th Feb 2015 | 8 years ago
A welcoming and comfortable city centre hotel with car park. Great location. Friendly and helpful staff. We will return.
Reviewer: Mr. B | Tue 27th Jan 2015 | 8 years ago
I always choose St Giles - its a lovely hotel but its the staff that make the difference - they do seem to actually care!I do hope they get the Internet speed sorted though! The staff were very sympathetic but it was the weekend and they couldnt help!
Reviewer: Ms. T | Mon 19th Jan 2015 | 8 years ago
Lovely hotel, bright and airy rooms. Hotel staff were all very pleasant. Only criticism, the bar/lounge staff were a bit dismissive in the afternoon. Was quite hard to get served. Other than that we thoroughly enjoyed our stay and would come again
Reviewer: Miss. P | Sun 18th Jan 2015 | 8 years ago
Lovely friendly hotel,comfortable bedrooms and car parking.Have not eaten dinner here but breakfast very good. Very helpful staff and will definitely stay here again when visiting friends in Norwich
Reviewer: Mrs. P | Sun 18th Jan 2015 | 8 years ago
We have just got back from a lovely weekend in Norwich, made all the better by the wonderful St Giles Hotel. It looks absolutely stunning & the staff are friendly very helpful. It was spotlessly clean & the food was lovely.
Reviewer: Mrs.| Sun 18th Jan 2015 | 8 years ago
A great location, only 5 mins walk from the city centre, the Forum and the Theatre Royal and it has it's own car park. All the staff were very friendly, helpful, approachable and willing to help, they were great ambassadors for this hotel. The hotel is a grade 2 listed building and full of character, our suite was attractive and very comfortable, all the facilities expected of an hotel of this grade. The bar and restaurant was not experienced but the breakfast was one of the best I have ever had. A stay here is recommended.
Reviewer: Mr. S | Tue 13th Jan 2015 | 8 years ago
Room pleasant and well equipped. Little noisy thro the night outside but that was due to the time of year.
Reviewer: Mrs. G | Fri 2nd Jan 2015 | 8 years ago
As usual very comfortable, all the personnel were first rate.This time; however, apart from the excellent cooked breakfast the remainder(fruit, cereals, etc. was not up to the same standard
Reviewer: Mr. W | Fri 26th Dec 2014 | 8 years ago
This is the second time that we have stayed at ST Giles hotel, and it won't be the last, nice rooms very good location, staff very helpful no faults as far as we are concerned.
Reviewer: Mr. G | Fri 12th Dec 2014 | 8 years ago
fantastic!! Staff very good, well trained. Room was great
Reviewer: Mr. W | Thu 11th Dec 2014 | 8 years ago
We stayed for two nights (Thu 4 & Fri 5 Dec). Hotel staff were attentive and friendly, room was lovely and breakfast great. Excellent location, just two minutes' walk from market square. Would definitely stay again.
Reviewer: Mr. Y | Mon 8th Dec 2014 | 8 years ago
Clean and comfortable hotel.Good breakfast.Good quality toiletries.
Reviewer: Mr. B | Sat 6th Dec 2014 | 8 years ago
We had a thoroughly nice weekend. Staff we're very friendly, rooms comfortable with a great bathroom. We would recommend the hotel to friends and are likely to return.
Reviewer: Ms. C | Sun 30th Nov 2014 | 8 years ago
Much better value and standard than other options.Lots of history with the building and well renovated.Great location.
Reviewer: Mr. D | Wed 26th Nov 2014 | 8 years ago
This is the third time we have stayed and have never been dissapointed. It's a well kept hotel beds are so comfortable and location for the town could be any better highly recommend.
Reviewer: Mr. B | Sun 16th Nov 2014 | 9 years ago
Once again we had a very enjoyable stay. In particular we appreciated the friendly attentive reception (nothing is much too much trouble) and the comfort in the room.
Reviewer: Mr. W | Mon 6th Oct 2014 | 9 years ago
I wanted to give a rating of "Very Good" but there is no allowance for this.Fantastic building!Our very comfortable suite "Marie Antoinette" full of interesting, suitably over-the-top furniture. Unusual and nicely private bathroom, with a window - a plus!Very pleasant staff. Good restaurant and bar.Perfect situation for walk around old town. Minor criticisms: no coffee machine/filter in room, lift had a strange smell.
Reviewer: Mrs. J | Wed 1st Oct 2014 | 9 years ago
Excellent service today from helpful understanding staff. We thoroughly enjoyed an excellent breakfast!
Reviewer: Mrs. H | Sun 28th Sep 2014 | 9 years ago
It's a beautiful place in a great location, furnished well, large rooms with excellent bathrooms and good breakfast in the morning. However, my room this time was out on the main street, ground floor. It was hot and stuffy and I couldn't for the life of me get a window to stay open. Some form of ventilation would be a good idea, as would a desk for those of us who visit for work rather than on holiday.I suspect I got unlucky, as last time I had a desk and French windows to open.
Reviewer: Mr. D | Fri 26th Sep 2014 | 9 years ago
Very nice accommodation, perfect location for walking into the city centre. All staff were very friendly and helpful. Bedroom was a good size. Breakfast had a good selection and was good quality.
Reviewer: Miss. L | Wed 24th Sep 2014 | 9 years ago
Friendly staff, conveniently placed near the centre of Norwich with its own parking.Restaurant and breakfast good also.
Reviewer: Dr. H | Mon 22nd Sep 2014 | 9 years ago
Couldn't fault the service, hotel, food and location. If you want to be very picky then there was only 2 small milks in room when there was 8 satchets of coffee. The mix up with breakfast and the staff were more interested in setting up dinner time tables than serving us. For that it's got 4 yes's if not it would clearly be a 5!!!
Reviewer: Mr. L | Wed 17th Sep 2014 | 9 years ago
Accommodation was excellent and staff were so very helpful and attentive in every way.
Reviewer: Miss. B | Sun 7th Sep 2014 | 9 years ago
St Giles Hotel is a fantastic hotel in Norwich.Its clean, modern, quiet and has a great atmosphere.Would definitely stay again.
Reviewer: Mr. G | Thu 21st Aug 2014 | 9 years ago
We always stay at the St Giles when in Norwich .The staff are second to none,very capable,friendly and professional.Especially the Reception staff who always go the extra mile.On this occasion our room was a bit tired with the arms on the one comfortable chair in the twin room worn and peeled off and the wallpaper had been torn off in places.However,the hotel is ideally situated for the shops and the lanes,is a beautiful building and the breakfast is great.
Reviewer: Miss. D | Wed 6th Aug 2014 | 9 years ago
We stayed at the St Giles two nights on a short visit to Norwich. It was really nice - the staff were very friendly, and the room was very clean and comfortable. It is in the city center close to the market, restaurants, and other sights, not far to the river, cathedral and castle. The breakfast was good, and the cafe was nice. All in all heartily recommended.
Reviewer: Mrs. B | Wed 30th Jul 2014 | 9 years ago
Horrid breakfasts with cheap untasty ingredients.Dreadful scrambled eggs and hard poached ones.And eggs benedict on toast rather than a muffin???Sloppy service too at breakfasts with staff just chatting to each other rather than taking your order.Nice rooms though. And a good late bar.Check out time of 11am on a Sunday is too early.It is an expensive hotel and should therefore correct the food and staffing problems. Or else drop the prices.
Reviewer: Ms.| Sun 20th Jul 2014 | 9 years ago
We have had a lovely stay at the hotel,with the staff, food and room being first class. The only improvement I can suggest would be to send out details of our parking arrangements, and making the rear entrance to the hotel a little more inviting as most people staying would be via a car. But overall we had a fantastic stay and would love to come back again at some point. Many thanks Ian
Reviewer: Mr. K | Fri 18th Jul 2014 | 9 years ago
I use hotels on business most weeks so am able to give an objective review. I rate the st Giles as one of the best in the UK, giving it a 10 out of 10, on my rather strict personal standard. Thank you and well done to all the staff at the st Giles.
Reviewer: Mr. P | Thu 17th Jul 2014 | 9 years ago
Conveniently located in Central Norwich with free parking, excellent breakfast, we would definitely use the hotel again. Rooms are a good standard with some luxuries included such as bathrobes.
Reviewer: Ms. F | Mon 14th Jul 2014 | 9 years ago
My Sister and I organised a birthday break for my mum and dad (80 and 76 this year). We all had a lovely stay at st giles- we felt like we were on holiday! Very nice staff, lovely breakfast and a beautiful setting. Thank you- we would definitely recommend to others.
Reviewer: Ms. B | Mon 14th Jul 2014 | 9 years ago
Overall an enjoyable stay.My major criticism relates to the difficulty in finding your hotelYour hotel is virtually impossible to identify whilst driving in Norwich's fiendish one-way system amongst impatient local traffic.A problem exacerbated by the lack of either a prominent hotel sign or anywhere to park along St Giles Street whilst one investigates.
Reviewer: Mr. F | Wed 25th Jun 2014 | 9 years ago
I've heard many a good tale about the hotel - I even remember the TV documentary when it was being built and last night certainly didn't disappoint.Arriving late (10.30pm) all I wanted to do was get to my room.A speedy check in (slow check in's are one of my biggest bug bares in hotels), escorted to the lift and the short cut to breakfast highlighted were all lovely touches.The room was extremely well presented, clean with everything to hand that I could have wanted.Couple of things - no iron or ironing board in the room - I know you can ring reception for one to be delivered but always prefer one in the room. WiFi code 'hidden' on bedside table - maybe place it in the Hotel Information book.Fantastic stay, speedy checkout and look forward to staying again.
Reviewer: Mr. S | Fri 20th Jun 2014 | 9 years ago
We booked this hotel for it central location and we were not disappointed , we were seeing a show at the theater royal, only a three minute walk away there are plenty of pubs & restaurants close by too, the rooms are very clean with comfortable beds , mini bar huge bathroom we stayed in room 12 which also had a small balcony, the breakfast was amazing, we will definitely return to this hotel
Reviewer: Mr. M | Mon 16th Jun 2014 | 9 years ago
The receptionist was very helpful, most welcoming, and was well informed about things to see in Norwich.The room was large and comfortable.The hotel Wi-Fi had some problems (one of the three access points was refusing new connections), leading to intermittent coverage in our room.The curtains would have been better in a darker colour, to keep more of the early morning sunlight out.
Reviewer: Mr. R | Sat 7th Jun 2014 | 9 years ago
The staff were very friendly and efficient.The hotel was clean and pleasent but with a very strange smell in the lift!!!Parking with the hotel is not explained well on the web site.
Reviewer: Mr. R | Sat 31st May 2014 | 9 years ago
Easy to book and helpful staff. Bedroom a little tired but bathroom spectacular.
Reviewer: Mr. G | Sat 17th May 2014 | 9 years ago
Excellent city centre location, great place to get to food & entertainment. Polite friendly and efficient staff. Good price too
Reviewer: Mrs. H | Sun 4th May 2014 | 9 years ago
great location & comfortable stay.very nice clean quiet room & good breakfast.ideal for me,thanks.
Reviewer: Mr. F | Thu 1st May 2014 | 9 years ago
Very impressed with St Giles House Hotel and would certainly return.Staff excellent, extremely comfortable room and bed and excellent food. We were a little dubious about noise as our room was at the front but slept like a log! There was also a wedding on the Saturday night but we didn't hear a sound!One mistake in that the waiter gave two if our party the wrong main course on Sunday night, but this was quickly rectified and we weren't charged for our wine as an apology.No complaints at all apart from the fact that the car park is really difficult to find initially. We would certainly return.
Reviewer: Mrs. T | Wed 30th Apr 2014 | 9 years ago
Lovely stay, attentive staff and smiley people who made us feel relaxed. Only downside was that the drains leave a nasty odour In some rooms and although probably difficult to address, needs fixing.The upstairs bar didn't take cards.....
Reviewer: Mrs. L | Sun 20th Apr 2014 | 9 years ago
Everything from the room, staff, food and service was first class. Many thanks for a lovely time and we will have no doubtabout staying again.
Reviewer: Mr. R | Fri 28th Mar 2014 | 9 years ago
Excellent hotel within easy walking tothe city.Staff extremely helpful and friendly.Meals so good we ate there both nights.Room comfortable and clean, marvellous bath.
Reviewer: Mr. H | Thu 20th Mar 2014 | 9 years ago
I have never been so satisfied with a hotel booking.From the very start the staff were friendly and very considerate. I had booked a suite but to get to it there were several small flights of stairs as it was in the old building. I did not know at the time but I was getting unwell and had to stop a couple of times to get my breath. The suite offered to me was really great but a few minutes later I received a phone call from Reception. I was asked would I like the honeymoon suite which was near a lift. How considerate and what an experience that was! Over the top for just one person but if ever a man honeymoons me I would want to be in that suite.The whole stay at St Giles set the standard, for me, that other hotels need to live up to.,
Reviewer: Mrs. L | Mon 10th Mar 2014 | 9 years ago
As usual, a friendly and efficient staff, with a warm welcome. The room quality is good, and the food is excellent. The hotel is ideally placed in the city centre.
Reviewer: Mr. D | Mon 24th Feb 2014 | 9 years ago
Nice to be back at st Giles house hotel. Service at dinner impeccable. Only gripe had to leave promptly and no time for cooked breakfast but nothing to eat on buffet table as only six croissants had been bought that morning for how many hotel rooms? However service is every other respect was very very good and we enjoyed our cocktails and dinner.
Reviewer: Mrs. G | Sat 22nd Feb 2014 | 9 years ago
We would stay here again. So close to all of interest in Norwich. A good sized and very comfortable room. The hotel staff were polite and helpful and the breakfast variety excellent.
Reviewer: Mr. M | Thu 20th Feb 2014 | 9 years ago
Very nice hotel but it would have been even better to have eaten dinner there in the evening. We were told it was fully booked both nights even though we noticed unused tables.
Reviewer: Mr. F | Tue 18th Feb 2014 | 9 years ago
We loved St Giles House Hotel. All the staff are very friendly, room and bed were comfortable and quiet, breakfast was cooked to order and really 5 star!
Reviewer: Mrs. H | Mon 10th Feb 2014 | 9 years ago
We stayed overnight to take in Dame Edna's final tour at the Theatre Royal. Ideally situated for the theatre and City centre. Excellent deluxe suites and very attentive staff. Relaxed atmosphere. Will stay again.
Reviewer: Mr. S | Sun 9th Feb 2014 | 9 years ago
We booked for Saturday night, upon arrival we received a very warm welcome from the friendly staff on the front desk. The rooms were very clean and well presented, a lovely room for a night. Breakfast was very nice. When we checked out the attention we received was second to none, the lady that checked us out made the stay even nicer, we would definitely visit again.
Reviewer: Mr. G | Sun 9th Feb 2014 | 9 years ago
Friendly staff, nice clean room .
Reviewer: Mrs. K | Tue 4th Feb 2014 | 9 years ago
A warm welcome at reception. A pleasant room and shower room. Evening bar service questionable! Returned from theatre visit at about 10.30pm, ordered a bottle of Sancerre but had to pour it, and taste it, myself! A group of three well dressed, middle aged people arrived at 10.45, for a drink, only to be told the bar was closed. The night porter was excellent and helpful when I asked for a further glass of wine. All in all a pleasant stay but bar staff need better training. Thank you.
Reviewer: Mr. F | Sun 2nd Feb 2014 | 9 years ago
Warm and friendly city centre hotel in a lovely city, with a great restaurant. Well appointed rooms. What more do you need to know?Book now!
Reviewer: Mr. C | Sun 26th Jan 2014 | 9 years ago
really enjoyed my stay.
Reviewer: Mrs. V | Sat 18th Jan 2014 | 9 years ago
Nice comfortable hotel. The bathroom was the most amazing bathroom I have ever had in a hotel. It was huge with an amazing walk in power shower and deep Victorian style bath.The room I had would not have been suitable for a disabled person as there were lots of steps on the way to it and no lift access. The hotel was convenient for the city centre.
Reviewer: Mr. F | Fri 10th Jan 2014 | 9 years ago
We stayed at the St Giles on the 28th December 2013. We throughly enjoyed our stay. We were in the Antoinette Suite which was a lovely, big, sumptuous room. VERY comfortable bed and tastefully styled. We found the staff to be friendly and helpful. Room service was decent. We would stay here again, the hotel is in an excellent location for accessing the town.
Reviewer: Mrs. G | Fri 10th Jan 2014 | 9 years ago
The Hotel was decorated festively, the staff were very helpful and our evening meal was excellent. The room was very well equipped but too hot for our particular taste during the night. Unfortunately my husband became unwell during the night with what turned out to be the winter vomiting bug so we had to leave for home quite quickly and therefore missed what I am sure would have been an excellent breakfast. The receptionist was very sympathetic on our departure but no offer was made to adjust our bill accordingly for not having breakfast. Car parking facility excellent at the rear of the hotel in central Norwich.
Reviewer: Mr. S | Mon 30th Dec 2013 | 9 years ago
Awesome stay, Sandra (the receptionist, I do hope I recalled her name correctly)was so friendly, welcoming and truly interested in our stay. The breakfast was truly the best eggs Benedict I have ever had anywhere in the world!! The room was outstanding, comfortable beyond our needs.We look forward to our next stay, THANK YOU for our last.
Reviewer: Mr.| Sun 29th Dec 2013 | 9 years ago
We stayed for one night, reception staff were very friendly and helpful, the room was lovely, clean comfortable with a large bathroom and large shower and plenty of soap, shower gel and shampoo which smelt lovely. We were guests at a party in the Walnut Suite with a sit down dinner, and the food was very tasty and well presented.We treated ourselves to breakfast in bed which arrived on time with everything we order cooked beautifully. All the staff we found helpful and friendly and would recommend any of our friends or family to stay here.Added bonus of being right in the centre of Norwich, we plenty to do and see.
Reviewer: Mr. L | Sun 22nd Dec 2013 | 9 years ago
Welcoming reception. Clean, comfortable and spacious room. Good breakfast. The road in front was noisy until early morning - vehicles and pedestrians.
Reviewer: Mr. M | Tue 19th Nov 2013 | 10 years ago
Excellent service and facilities. High quality small hotel ideally situated in the city.
Reviewer: Mr. F | Mon 18th Nov 2013 | 10 years ago
I stay here every couple of months and find the staff are very welcoming. The hotel provides a good standard of accommodation and I like the individual approach to the decoration of each room, not the ubiquitous beige and browns.The food both for dinner and breakfast is good,
Reviewer: Ms.| Wed 13th Nov 2013 | 10 years ago
Friendly helpful staff, great location for the city centre. Parking a bit tricky to find first time but easy once you know. Cooked breakfast just like home.
Reviewer: Mr. H | Sun 3rd Nov 2013 | 10 years ago
Had a fantastic time. The staff could not have been more helpful. My only criticism would be that if you order a cooked breakfast it come in seconds which means you have little time to eat the pre-cooked breakfast and for some reason the outside of my room had various bits of washing drying over door frames??
Reviewer: Ms. T | Mon 14th Oct 2013 | 10 years ago
We have stayed at this hotel several times and have always found the service and quality fantastic,This occasion wasa little disappointing,As usual we were given a warm welcome at reception and supplied with all that the information required, The bar staff and waiting staff were very professional and attentive, nothing seems to be too much trouble, Breakfast is of the highest quality with a great and varied choice. Unfortunately the bedrooms are getting a bit tired we stayed in room 9 the bathroom needs a a bit of TLC and the bed is the worst we have ever slept on. The mattress is way past it's best, we stay In many hotels throughout the year and this is one of our favourites so such a Shame about the bed.
Reviewer: Mr. G | Sun 6th Oct 2013 | 10 years ago
From the moment we arrived we knew we were in for a treat. The hotel has a stunning interior and the rooms also deliver. It's not budget but it its great value for money. Breakfast was fantastic and served at the time requested in our room for a minimal charge. Staff were pleasant and friendly and happily accommodated all our requests. Would recommend to anyone looking for Smart location with easy access to central Norwich.
Reviewer: Mr. S | Mon 30th Sep 2013 | 10 years ago
We were recommended to stay at St Giles by friends who are locals.We enjoyed our stay both at the hotel & in the City.Our stay at the hotel was brief but the room was nice (bed comfortable),staff attentive and the breakfast first class.There was even a wedding on the night we stayed but didn't hear a thing.Maybe a little on the pricey side but after moving to another hotel for the next night (St Giles was full) it is perhaps true that you "get what you pay for!"
Reviewer: Mr. S | Mon 9th Sep 2013 | 10 years ago
We absolutely loved the hotel. The staff were very welcoming and the rooms were clean and comfotable. It's in an excellent location with parking. It enhanced my pre wedding celebrations and I can't wait to stay again! Thank you so much!
Reviewer: Mrs. E | Mon 26th Aug 2013 | 10 years ago
An excellent hotel, very centrally positioned. Our room was very clean and comfortable. The restaurant was good too and the staff were all outstandingly kind and helpful.
Reviewer: Mr. E | Sun 18th Aug 2013 | 10 years ago
We had a great night at St Giles, the room was clean and quirky. Great shower! We took advantage of the spa - it was great!Would recommend.
Reviewer: Mr. C | Sun 11th Aug 2013 | 10 years ago
A lovely hotel very friendly staff and nice clean rooms. Excellent breakfast
Reviewer: Mr. W | Fri 9th Aug 2013 | 10 years ago
Great hotel in the centre of Norwich. Service was friendly and very pleasant. Rooms were lovely and breakfast was tasty too. I would defiantly return.
Reviewer: Mrs. H | Sun 21st Jul 2013 | 10 years ago
Made us extremely welcome & despite being slightly early for check in, still checked us in & ensured we were notified as soon as the room was ready. Still before check in time too! Excellent rooms. Excellent food. Staff extremely friendly and always nice to be able to speak the same language as the staff - not always the case in chain hotels. A fantastic stay. We will be back.
Reviewer: Mr. P | Wed 3rd Jul 2013 | 10 years ago
Excellent service and accommodation
Reviewer: Mrs. B | Mon 10th Jun 2013 | 10 years ago
had a fantastic stay at this hotel-we got a free upgarade to a suite as it was our WA.All the staff were very helpful and our suite was first class. The location is excellent.Will definitely stay again.
Reviewer: Mr. K | Fri 3rd May 2013 | 10 years ago
We stayed at the St. Giles House for 1 night on the 27th April and from the moment we walked through the front door and spoke to the girl's on reception we felt totally relaxed and that carried on through our short stay. The room was spacious and tastefully decorated. The food was superb and the staff on reception as well as in the restaurant and bar area were friendly and attentive and nothing was too much trouble for them. All in all a fabulous visit and we will be back as soon as we can sort out a date to book up the dbb offer.
Reviewer: Mr. M | Mon 29th Apr 2013 | 10 years ago
Just in Norwich for one night. The hotel was very conveniently located, with friendly and attentive staff. The afternoon tea and breakfast were both great (we didn't have dinner at the hotel). The bedroom and bathroom were both spacious and clean. My only minor gripe is that the bathroom taps were very close to the wall for me to use with my large hands. Other than that my wife and I highly recommend the St. Giles and will certainly stay there again when we next visit Norwich.
Reviewer: Mr. W | Tue 2nd Apr 2013 | 10 years ago
Excellent, helpful most corteous staff from the first minute to the last. Helped with parking, local knowledge for restaurants, and when I needed a few bits and pieces from their office! Would recommend rm 16 deluxe suite with fantastic bathroom and big luxurious bed!
Reviewer: Mr. S | Tue 19th Mar 2013 | 10 years ago
We loved this hotel, beautiful building, lovely room and huge ensuite. The lady on reception was incredibly helpful and enthusiastic about the hotel, showing us the lovely features of the building. The room was tastefully decorated and furnished, very clean and the location is perfect, right in the city center. The only bad point about our stay is that the lady who served us breakfast was possibly the most miserable person I have ever met. She made it quite clear that she didnt want to make conversation and made us feel very unwelcome and uncomfortable. She didnt ever bother to ask if everything was ok when she took our plates away which is a shame because apart from her, breakfast was superb. However it wont deter us and we will definately be back, hopefully it will be her day off!
Reviewer: Mrs. G | Mon 11th Mar 2013 | 10 years ago
We very much enjoyed our stay with you (room4 on 8/9.:3.13 ).The room was a delight, very comfortable and elegant in style.Being so close to the centre of town makes St Giles' House the perfect place to stay.We shall look forward to a return visit.
Reviewer: Mr. T | Sun 10th Mar 2013 | 10 years ago
I had a lovely stay & the staff were really helpful and nice. A couple of minor irritations in my room, I wasn't able to plug in the hairdryer anywhere near the mirror so had to do it blind. I know that reception would have located an extension lead for me though had I asked, I just didn't think to at the time. Also the towel rail is situated behind the shower door so when you open the door you have to get out & close it before you can get to the towel. This could be easily remedied by just fixing the door on the other side. The bedside lamps were a bit awkward to turn off, they were the type with the switch on the lead which was trailing somewhere down the back off the bedside table. The food was excellent as was the overall service and I'm planning to return later in the year.
Reviewer: Mrs. B | Mon 11th Feb 2013 | 10 years ago
This is my third time at St. Giles House.I have stayed in other hotels in Norwich, but this hotel outperforms them all. The heritage setting is complemented by the gracious attitude of the staff.
Reviewer: Mr.| Mon 11th Feb 2013 | 10 years ago
From the minute we walked into the hotel to the minute we left, the service was second to none.Nothing was too much trouble.The bedroom was lovely - bed REALLY comfortable. Breakfast very nice too. It's centrally located so perfect for our wants. Thanks for making our weekend in Norwich even more memorable.
Reviewer: Ms. B | Mon 28th Jan 2013 | 10 years ago
We had a great stay at your hotel everything was just perfect that was our 7th Anniversary nothing was to much trouble for the staff and the room was very comfortable and cosy the food and selection was excellent we had a wonderful time and would stay with you again for sure thanks very much to all your staff they are very professional at what they do to make guest feel part of the st Giles house hotel thanks again g&s maunder x
Reviewer: Mr. M | Mon 7th Jan 2013 | 10 years ago
We stayed at st giles on new years eve. Room was immaculate although grouting in bathroom was a little grubby and watermarks on shower and around sink. Receptionist was lovely and very informative on check in. Car park practically impossible to find. Nice bar and lounge areas, unfortunately the service in the bar and the breakfast was a disappointment. Breakfast was tasteless and the waiter was sullen. Beautiful hotel overall but a few areas could be improved upon.
Reviewer: Miss. B | Wed 2nd Jan 2013 | 10 years ago
We'd previously enjoyed our Christmas day meal at the St Giles House, so thid year decided to go again, but stay the night. We were not dissappointed this year. The food and service was excellent and teh room very comfortable. Some of the fittings in the bathroom were a bit loose. However, the overal presentation and cleanliness was fantastic. Thankyou St Giles House Hotel for a wonderful Christmas Day!!
Reviewer: Mr. G | Wed 2nd Jan 2013 | 10 years ago
Excellent location, the staff were very friendly and made us feel very welcome. We will be returning again next year.
Reviewer: Mrs. W | Wed 2nd Jan 2013 | 10 years ago
A very pleasant experience in a good quality hotel that afforded an excellent level of service for a very reasonable price. My only complaint would be that the rooms were too warm, but that is true of most hotels.
Reviewer: Mr. Q | Mon 24th Dec 2012 | 10 years ago
We came to Norwich for a weekend's Christmas shopping and although this was our first stay at St Giles House, it certainly won't be our last!The atmosphere is wonderful, the staff warm and welcoming, the food delicious and the service friendly and efficient.Thank you so much to everyone.
Reviewer: Ms. S | Thu 20th Dec 2012 | 10 years ago
Lovely hotel, fantastic location and facilities and a bathroom to die for.A wonderfully relaxing stay
Reviewer: Mr. B | Mon 10th Dec 2012 | 10 years ago
Location excellent; friendly staff; Suite huge and comfortable; odd that there were few towels with two bathrooms; food including Christmas meal unchallenging but tasty; good choice of breakfast. We enjoyed our stay and will certainly come back. Well done for chasing feedback.
Reviewer: Mr. C | Sat 8th Dec 2012 | 10 years ago
I was very impressed with the high standards at St Giles house, and in a lovely old building.
Reviewer: Mr. G | Wed 5th Dec 2012 | 10 years ago
Your hotel met all our expectations, location, excellent staff, great facilities and a comfortable room.
Reviewer: Mr. R | Sat 17th Nov 2012 | 11 years ago
Charming well appointed hotel in centre of Norwich, with secure car parking.Online booking was simple, the staff were all friendly and helpful. Good double bedroom. No problems.Will return for the opera next year.
Reviewer: Dr. G | Mon 5th Nov 2012 | 11 years ago
Very friendly staff, lovely hotel, unortunately did not sleep well. Excellent breakfast. Highly recommended
Reviewer: Mrs. V | Mon 22nd Oct 2012 | 11 years ago
Enjoyed our Sunday dinner, bed and breakfast break very much.Our meals were well cooked, presented and served. Staff are helpful and friendly and the hotel is well turned out. Will return again.
Reviewer: Ms. D | Tue 2nd Oct 2012 | 11 years ago
Everything you want for a city weekend break - no fuss and ceremony just top quality service, accom and food.Ideal location for a great night out in the city.
Reviewer: Mr. F | Mon 1st Oct 2012 | 11 years ago
We stayed for a single night for our wedding anniversary. The Spa treatments were very nice and we were treated very well. The room was clean and bright but was too hot at times, (as was most of the hotel) and the A/C was a bit noisy to have on at night. We didn't have an evening meal in the hotel but did have breakfast and that was good.
Reviewer: Mr. B | Mon 24th Sep 2012 | 11 years ago
Excelent standard at accommodation, food and customer care, we will definately be back soon.
Reviewer: Mr. B | Sun 23rd Sep 2012 | 11 years ago
Decided to book a theatre show for my wife's 40th - choose St Giles House for its central location and easy parking.Beautiful hotel, very friendly staff, great room with massive bathroom.Good value for a city centre hotel - would recommend
Reviewer: Mr. H | Sun 2nd Sep 2012 | 11 years ago
I can only thank your reception staff as well has your bar & serving staff for the service and hospitality they showed to us. Plus the exceptionally well presented room which was in excellent condition through out.My wife and I will look forward to our next stay with you,Likely to be October or November.
Reviewer: Mr. S | Mon 27th Aug 2012 | 11 years ago
EVERYTHING WAS LOVELY! WE HAD A GREAT TIME
Reviewer: Mrs. R | Wed 8th Aug 2012 | 11 years ago
Looked for ages to find a hotel to stay in Norwich twice a year to see family. This by far the best. Quirky though modern and smart, slightly bohemian feel and splendid, thoughtful service.
Reviewer: Mr. S | Mon 30th Jul 2012 | 11 years ago
Staff all polite welcoming and efficient. Particular mention for Marie on front the front desk.She was always calm and welcoming.Simply, you have got it just right. A great experience.Room 7 was a joy. Thanks
Reviewer: Mrs. P | Sun 29th Jul 2012 | 11 years ago
Nice hotel, interested staff and good stay.Would have preferred a non-disabled room so as to have a more attractive bathroom.We're not disabled and hotel wasn't full.If only a shower available how about providing a shower cap ?The Star Rating thing below isn't working - would give 4 out of 5.Thanks.
Reviewer: Mr. G | Thu 26th Jul 2012 | 11 years ago
I took my partner here for a Birthday weekend and couldn't fault it. We had a lovely clean room and a huge bathroom! Staff very helpful, breakfast was tasty and the cocktails in the bar & garden were a really nice touch. Would definitely stay here again.
Reviewer: Miss. L | Wed 25th Jul 2012 | 11 years ago
I travel and stay in a lot of hotels around the world and have to say that the attentiveness of the staff and the quality of this hotel is superb it should be a 5 star hotel. Fantastic we actually went back after staying in another hotel in the local area and cancelled that and returned to St Giles
Reviewer: Mr. M | Wed 25th Jul 2012 | 11 years ago
I have wanted to go to this hotel since I moved to Norfolk 5 years ago and I had the opportunity to go last weekend.The hotel is beautiful, I love old buildings and somewhere with character.The room was comfortable, the staff couldn't have been more helpful.Breakfast was lovely. The only downside was the noise, I didn't sleep a wink all night
Reviewer: Miss. H | Thu 19th Jul 2012 | 11 years ago
Reception welcome was warm and efficient.Lunch service from the two ladies was excellent.Checkout was smoothe and efficient.My wife and I who work in differing parts of the world will rendezvous at St. Giles again soon, hopefully.
Reviewer: Mr. S | Sun 15th Jul 2012 | 11 years ago
Service excellent, food wonderful, room comfortable. Our only complaint was the loud noise from the street that went well into the night. The noise came from both the YMCA, but from the waffle restaurant a few doors down where people hung around outside talking very loudly until around 1am Friday and Saturday night.
Reviewer: Mr. H | Mon 9th Jul 2012 | 11 years ago
Stayed only the one night, however it was very good indeed. Room very good, food and staff also very good, unable to fault any part of the stay including the fantastic location right in the heart of the city.
Reviewer: Mr. B | Mon 9th Jul 2012 | 11 years ago
Beautifully clean rooms, great staff and good food.A brilliant hotel with a fantastic atmosphere.
Reviewer: Mr. B | Mon 2nd Jul 2012 | 11 years ago
A very enjoyable stay that I would certainly repeat. Hotel could improve by offering a vegitarian cooked breakfast option. Just removing the meat and saying you cam have more potatoes is very out dated and reflects an ignorant approach.However this did not spoil our stay and would recommend
Reviewer: Mr. M | Sun 24th Jun 2012 | 11 years ago
Just stayed for the one night as an anniversary pressie to the wife. Have to say the room was very nice and very comfortable. The staff were extremely friendly and very helpful at all times. I have just 1 very very small whinge. Although the breakfast was extensive with a great selection, we both found cooked breakfast a little erm watery, Runny scrambled egg and watery mushrooms. I have to say though this is totally to personal taste and i am totally, totally sure they would have rectified the issue had we mentioned it at the time as the staff couldn't have been more helpful. We just needed to get away back to the kids. It was a delightful but short stay at very reasonable rates. Would definitely stay at St Giles Hotel again and recommend to others. Please note i tried to put 5 stars but for some reason it wouldn't let me.
Reviewer: Mr. M | Mon 11th Jun 2012 | 11 years ago
Really nice hotel. Really comfy bed, v friendly staff and nice building. All good.
Reviewer: Mr. R | Mon 11th Jun 2012 | 11 years ago
Very pleasant stay. Slightly noisy overnight but to be expected in a city centre. Staff were friendly and helpful.
Reviewer: Mrs. M | Tue 29th May 2012 | 11 years ago
despite only living 20 miles away we had no idea the hotel existed! from the moment we arrived the service was fantastic, a free upgrade to help us celebrate our honeymoon in style! The room was fantastic, very clean though there was a lot of noise outside late on but then it is a city centre hotel. The only disappointment was the in-room breakfast, which was a bit dry, but we would certainly stay again.
Reviewer: Mr. C | Tue 22nd May 2012 | 11 years ago
I took my boyfriend here for a surprise birthday treat. We were shown our room on arrival and the receptionist was so lovely and made us feel very welcome. The room was fab and the bathroom was amazing! We had cocktails in the evening and the barman was very attentive. We didnt stay in the hotel for dinner. One slight complaint would be that the room got very hot despite both windows being open. Also as we were situated at the back of the hotel we could hear staff leaving and emptying bins at very early hours. Breakfast was amazing and staff again were very nice. We had a lovely time and would love to come again and will be recommending this to everyone. My boyfriend was very impressed with the hotel and the location was perfect
Reviewer: Miss. J | Tue 22nd May 2012 | 11 years ago
Staying at St Giles House Hotel was an excellent experience. The Staff were extremely helpful, the food was superb and the room was spacious and comfortable. We'll certainly be back again. Well done, top marks!
Reviewer: Mr. B | Mon 21st May 2012 | 11 years ago
Great location, very friendly and helpful staff.Clean and comfortable room. Will certainly be returning and happy to recommend.
Reviewer: Mr. P | Sun 20th May 2012 | 11 years ago
El personal del Hotel St Giles House nos atendiÃ³ perfectamente.Agradecemos la atenciÃ³n de Sandra, la recepcionista del turno de maÃ±ana que nos acogio muy bien.Incluso pudimos entrar en la habitaciÃ³n antes de lo que indicaban sus normas.Otro tema a destacar es el desayuno en el hotel que ademÃ¡s de ser buffet, podias coger otros platos para complementar el desayuno.La habitaciÃ³n limpia y adecuada.Seguro que volveremos!
Reviewer: Mrs. V | Thu 17th May 2012 | 11 years ago
i have been staying in this hotel for over a year, it is friendly and very professional.the rooms are beautifully decorated and the food is delicious.i would recommend this hotel to all of my business collegues and friends.
Reviewer: Mrs. M | Thu 26th Apr 2012 | 11 years ago
Recently stayed for a Saturday night. Room very nice. Ideally placed for City centre Staff all helpful and courteous. Couple of problems - 1) Front rooms are very noisey, 2) Lounge area too small for number of guests and other users, 3)Need to arrive early to secure car park - not sure all cars parked were actually guests. Will try again but ask for a room at the back.
Reviewer: Mr. F | Mon 9th Apr 2012 | 11 years ago
My wife and I were in Norwich for the wedding of the daughter of a very good freind.Your location was great and the hotel served us very well.We enjoyed our stay with you as well as the room, bar, outdoor area, and ofcourse, the on site parking.We also enjoyed the ability to walk to shops and interesting sites from your front door.It was a good experience.Good job.
Reviewer: Mr. C | Tue 3rd Apr 2012 | 11 years ago
fantastic hotel, lovely rooms friendly staff excellent value for money would recommend this hotel to everyone.food in restaurant also very very nice.
Reviewer: Mr. R | Thu 22nd Mar 2012 | 11 years ago
What's good:Clean comfortable beds with good quality linenFabulous bathroomInteresting mix of old furniture and grand chandeliersAmazing building, well keptHotel barCleanWhat's not 100%Electric flexes stretching from sockets to bedside light so you cant turn of light without getting out of bed.Sockets need updating so guests can charge phones etc without unplugging lights and crawling behind furniture!
Reviewer: Mrs. G | Sun 18th Mar 2012 | 11 years ago
Enjoyed a single night at the hotel. Had stayed before on our wedding night and the quality of the room, service and food had not changed. Would recommend for a special treat.
Reviewer: Mr. P | Tue 13th Mar 2012 | 11 years ago
This was our second visit to St Giles House and it was just as good as the first.We had a fantastic stay and wonderful service.We received a lovely warm welcome on reception when we arrived and were shown to our room.Ate another wonderful dinner in the Bistro which was served by very helpful staff.Had the most fantastic help from a great young lady in the Spa.Well done St Giles House.....you did it again, thank you.
Reviewer: Mrs. G | Thu 8th Mar 2012 | 11 years ago
Great location, friendly feel.
Reviewer: Mr. W | Sun 4th Mar 2012 | 11 years ago
just a little difficult to find the Hotel's parking. Might be me ...
Reviewer: Mr. R | Tue 21st Feb 2012 | 11 years ago
All the staff were excellent throughout our stay, everyone was particularly friendly. We would recommend St Giles House Hotel and definitely stay again as our son is at UEA and we will be coming back. The hotel has a great location in the centre of the city, you can forget your car and walk everywhere.
Reviewer: Mr. J | Mon 20th Feb 2012 | 11 years ago
We enjoyed a wonderful stay at st. Giles house hotel. The staff were very helpful and friendly. The suite room we occupied was beautifully furnished and very spacious with everything and more that you might expect.The bar is nice and has a wonderful atmosphere and the breakfast was second to none.Would definitely recommend and we look forward to our next visit!
Reviewer: Mr. B | Tue 7th Feb 2012 | 11 years ago
We booked in a suite on Saturday night as a treat for ourselves and had the most fantastic time. The accommodation was wonderful, the food was superb and the service from the staff was second to none. I would definately stay here again and would recommend it to anyone.
Reviewer: Mrs. H | Mon 30th Jan 2012 | 11 years ago
The staff at the hotel were excellent, very friendly and helpful . The location of the hotel was also excellent in the centre of Norwich with easy acces to all facilities. The hotel itself was very comfortable with good facilities and the breAkfast was very good. A couple of comments however, toiletries were only provided on one day, insufficient for two people, finding the parking area was difficult, lamp on dressing table not working, feather pillows caused allergy although we're changed on second night. Enjoyed our stay, thank you
Reviewer: Mrs. B | Mon 30th Jan 2012 | 11 years ago
The hotel is very nice and friendly. Had a one night stay in a very comfy room.
Reviewer: Ms. F | Fri 27th Jan 2012 | 11 years ago
We had a lovely break at the St Giles House Hotel.The staff were extremely friendly and helpful without being too in your face and the hotel is beautifully decorated and comfortable.It is very central and yet has parking.My only minor gripes were that my steak was a little over-cooked and it would have been nicer to have a bath in our bathroom considering how spacious it was, but I'm really just splitting hairs there.All in all, highly recommended and we would definitely stay there again.
Reviewer: Mrs. H | Mon 23rd Jan 2012 | 11 years ago